As hotel operations take place throughout the property, there is an automatic exchange of information between the Micros PMS and the GDS/TDS 600 Series Telephone System. For example, front desk staff will use their PC to check a guest in to a room. Upon doing so, the PMS system will send a series of commands to the telephone system that will result in the following taking place:
Room phone is turned on, toll restriction removed
Voice mailbox enabled and old messages from previous guest are purged
Name for guest is assigned to his room number so when he calls for services staff can answer with his personal name. The calling name appears on the LCD of staff telephones.
Room phone is turned off, toll restriction applied
Voice mail messages are retained until a new guest is Checked-In to the same room.
The room clean status will be set to Dirty and Vacant.
Guest Room Move
This operation will Check-Out the old room and Check-In in to the new room location
Old room telephone is turned off, toll restriction is applied
New room telephone is turned on, toll restriction removed
Wake up calls are transferred
Do not disturb status is transferred
Guest Voice Mail Status
When station has a new voice mail message; telephone system will inform PMS system.
After station listens to voice messages and deletes them; telephone system will also inform PMS system to remove its record.
Front desk will have a view of the number of voice messages in each guests mailbox
If front desk staff is talking to guest on an outside line or internally, they can quickly and efficiently transfer guest to the mailbox by using the transfer to mailbox feature in the telephone system.
Room DND Status
When guest sets his room status as DND (Do Not Disturb) or removes its DND status the telephone system will inform PMS system.
PMS system can also enable or disable the DND room status; it will inform telephone system to behave accordingly.
Room Clean Status
Maid Service can set the room status by dialing a code from the room telephone. The status includes:
1= Dirty Vacant. 2=Dirty Occupied 3=Clean Vacant 4=Clean Occupied. 5= Inspect Vacant 6 = Inspect Occupied
PMS system can set the same status and cause an appropriate change in the telephone system.
Guests can enable or disable wake up service by using the room telephone.
PMS system can perform the same function and the telephone system will act accordingly.
When guest answers the wake up call, telephone system will inform PMS system.
Room Mini-bar POS (Point of Sale) Information
Maid Service can use the room telephone to inform the PMS system what article and its quantity that guest had consumed from the mini bar.
There is no need to make a special trip and manually enter this information.
Telephone Call Accounting Information
Telephone system will send the detail call message to the PMS system, such as the dialed digits, start date & time and total call duration. The call cost will be handled by the PMS system or the third party Call Accounting System.
Our GDS/TDS telephone system obtained certified status to be an approved Micros Opera/Fidelio vender in May 2006. Here is our listed information and also the ordering part number from Micros:
Name: Hybrex/TransTel System
Part Number: 5001-194
Fkt Logo: HYB
Protocols: Fedelio, Opera, Opera Express